What an amazing stay at The Royal Playa del Carmen!
The first thing I’m going to say is that after seven nights (August 20 – 27) at The Royal Playa del Carmen, it will be hard for any resort to live up to the level of service, quality of food, and amenities that we found at The Royal PDC. My wife and I have stayed at Secrets Silversands (twice), Valentin Riviera Maya, and the Princess Platinum Yucatan…all adult-only, all-inclusive 4 1/2 to 5 star resorts. We enjoyed each of those resorts, but honestly they pale in comparison to The Royal PDC.
Arrival and Check-in: When we arrived, we were greeted by Hector, one of the bellboys. He is a great representative of the resort (and it was great having Hector again assist us as we were leaving). We were brought in, offered a cold towel and their signature blue cocktail. We were ushered to the Expedia Plus check-in desk promptly and the whole process took just a few minutes. As we arrived early we had to kill about 90 minutes before being able to enter the room. A very nice touch was being escorted to our room by the representative at the Expedia Plus desk.
Staff: There are maintenance staff throughout the resort making sure everything is clean and beautiful…nothing ever seemed dirty or out of place. A nice touch that all employees do after assisting, or even just saying “Hola” is placing their hand over their heart and doing a slight bow. What an impression that gesture made.
Room: We had room 236, Junior Ocean View Suite, overlooking the pool and the grounds. The room was on the second floor and provided us with a beautiful view. It was also an end unit and provided us with peace and quiet. The room had a Jacuzzi tub that was huge, a comfortable hammock on the patio that accommodates two people, and plenty of space. The bed and pillows were very comfortable. The bathroom area was sufficiently big, as was the closet and drawer space. The mini fridge was always stocked and the liquor dispensers were great!
Our housekeeper Benita (sp?) did such a wonderful job cleaning our room and leaving towel animals each day. I couldn’t find one thing to complain about the room and its cleanliness. Always in top shape. One nice thing The Royal PDC does is asks you when you’d like your room made up, offering two windows, one in the morning and one in the afternoon. It’s a small thing, but it’s an example of the attention to every detail.
Pools and Ocean: The main pool, where we spent most of our time is huge! There is another smaller pool by the main pool that we also used quite a bit and then another “quiet” pool that we did not use at all, but appeared very tranquil. The pool was never crowded and though you’d be able to find chairs at any time, we participated in the 7am game of reserving a chair or cabana by placing a towel and personal effect. It’s kind of silly, but it’s the game that’s played here and every other resort we have visited in Mexico.
The entertainment staff did a great job with each of the poolside activities. One recommendation is to change up the music. Each day it seemed like the same songs over and over (example Mambo No. 5).
Arbey was my favorite bartender at Tradewinds, the poolside bar. Not only did he remember my favorite drink, but also my second and third choices! He always had a smile and such a pleasing demeanor.
The swim-up pool was busy and crowded, but I never had to wait long for my order. All the bartenders there and at Tradewinds worked their butts off and honestly I don’t know how they do it.
The beach had plenty of chairs, both covered and uncovered, as well as cabanas. The beach is rocky, but a short walk and you are at a beach without the rocks. I believe the beaches in Playa del Carmen are public beaches, so you should feel free walk and swim anywhere there. There is plenty of security at the beach for the guests at The Royal PDC and I did not see anything that would make me or my possessions feel unsafe or unprotected.
The ocean is spectacular, offering four or five distinct shades of the prettiest blues.
The drink service at the pool and beach was very good, though Wednesday afternoon we didn’t have anyone come around to the area we were in for at least four or five hours. My guess was there was a mix up on assignments because the server told me at 11:00 that she was our server only until 11:30. No one else came after her until we were leaving the pool in the late afternoon. It was not a big deal, just mildly annoying. That said, I was so impressed with how hard the ladies worked, especially in the scorching heat.
Spa and Gym: We did not use the spa, though my wife used the gym and was really pleased with its offerings. We did talk to a couple who did a spa day and they were very pleased about their experience. There were four massage tables outside by a waterfall feature in a jungle type setting. It did seem very relaxing with that setting.
Bars and Evening Entertainment: The evening entertainment was very good and enjoyable. As we were there seven nights, I’m guessing we saw some or all of each shows and enjoyed them all. I really enjoyed the tequila tasting. Carlos did a wonderful job of explaining the nuances of tequila and helped increase my understanding of how to order tequila.
The Lobby Bar and the other bar in the lobby area (maybe the Royal Bar) were active and fun, each having a different vibe. Both made my Rusty Nail perfectly. I loved the fact that the resort had top shelf liquor throughout.
My wife and I enjoyed playing pool several nights…and the fact we could do it in the 24 Hour Lounge that offered air conditioning, pool tables and a Ping Pong table, snacks, self-service drinks including liquor, beer, and wine, and couches was a real nice feature! It offered a nice break from the heat.
My only complaint about the lobby piano bar area (where the nightly entertainment was as well as post-show dancing) was that they turned the ceiling fans off about 11:15 pm. It became unbearable to be there if you wanted to sit and talk or play pool. I wish they kept the fans on until at least 12:30 am.
The Tequila and Cigar Bar was very nice and we enjoyed talking with the bartenders and patrons. The Coffee Shop was really nice, located in the quiet area I described earlier. We only made it there once, but if we return, I could see spending more time there.
Restaurants and Dining: The biggest surprise to me was the quality of the food at the resort. We had dinner at Pelicanos, Asiana, Maria Marie (twice), El Mediterraneo, and Il Pescatore (at the sister resort Gran Porto). The food was amazing at each of these restaurants, but honestly, Maria Marie, Il Pescatore, and Asiana were exceptional. I wish I wrote down the names of our waiters at Maria Marie and Il Pescatore because they deserved praise. Lorenzo at Asiana was fantastic and his advice was perfect!
For lunch we went to either Pelicanos or Asiana. The beauty was that both restaurants offer the dinner menu for lunch. Bertillo (hope I spelled his name correctly) at Asiana was so nice and extremely helpful. It was our last meal at The Royal PDC (lunch on August 27th) and he made the most of it for us.
Having stayed at a lot of resorts from Cancun to Playa del Carmen, I had never had a good steak in Mexico. That is until we came here (and at Il Pescatore). The filets are tender and flavorful and of very high quality. The flank steak at Pelicanos was unbelievable…so much so, I ordered it three times.
Breakfast was at Spice each morning. Jose was our server each day and seemed genuinely happy to see us every morning. He was very attentive to our table and needs. Jose is a real asset to the resort. The variety of options, the freshness of the fruits and juices, and the quality of the buffet items and made-to-order items had us back each day rather than ordering room service.
We did try the Brazilian Steakhouse at the Gran Porto and we were not impressed. After trying four or five of their meats, we decided to go back to our resort. I felt bad for the wait staff as they were great, but the food wasn’t of the same quality that we experienced at The Royal PDC.
Conclusion: My wife and I will be returning…hopefully sooner than later. Every detail was considered and executed perfectly. In my opinion, considering the food, drink, location, amenities, and how every staff person went out of their way to make your experience of the highest quality, The Royal Playa del Carmen is an amazing value for your vacation dollar.
This resort receives my highest recommendation!